Customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or exchange under the following conditions.
Return Period
Returns or exchanges must be requested within 7 days of receiving your order.
Eligibility
Products must be:
- Unused
- Unwashed
- In original packaging
- Free from stains, odors, or damage
- Include all original accessories (if applicable)
Items that do not meet these conditions may not qualify for return or exchange.
Non-Returnable Items
The following items cannot be returned or exchanged:
- Sale or discounted products
- Used or washed products
- Customized or personalized products
- Products damaged due to customer misuse
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery with clear photos.
After verification, we will arrange a replacement, exchange, or refund where applicable.
Return Shipping
If the return is requested due to customer preference, the customer is responsible for return shipping charges.
If the error is caused by Comfy House, we will bear the shipping cost.
Refunds
Approved refunds will be processed using the original payment method where possible.
Refund processing times may vary depending on your payment provider or bank.
Contact
Email: helloat.comfyhouse@gmail.com
Phone: +92 371 4696789